This Billing and Refund Policy applies to paid use of CoreRift Gate (the "Service"), operated by Core Rift LLC, doing business as Core Rift Gate ("CoreRift," "we," "us"). It is part of our Terms of Service. Plans and their limits are on the pricing page.
1. Plans and Prices
- Free: $0, for one site, with the limits shown on the pricing page.
- Plus: $12 per month or $120 per year.
- Pro: $39 per month or $390 per year.
Plans are flat subscriptions per account; nothing is metered per login or per code. Prices are in U.S. dollars, and sales tax is added where the law requires it. Paid plans may not be open to the public yet; until they are, nothing is charged.
2. Limits
Each plan has limits on sites, live codes, signups, feedback, email, monitors and people per site. If you go over a monthly signup or feedback limit, new entries are still kept and the dashboard asks you to upgrade. Email over the monthly limit is not sent until the next month or an upgrade. Sites added by a CoreRift administrator have no limits.
3. Renewal and Cancellation
- Paid plans renew automatically each month or year at the price you saw when you subscribed, until you cancel.
- You can cancel at any time from your account's billing page. Cancelling stops future renewals; you keep the plan until the end of the period you paid for.
- For annual plans, our payment processor, Stripe, emails you before each renewal with the price and how to cancel.
- Stripe emails a receipt each time you are charged.
4. Refunds
- First payment: if you are not satisfied, email us within 14 days of your first payment on a plan and we will refund it in full.
- Annual renewals: email us within 14 days of the renewal charge and we will refund it in full.
- Monthly renewals: not refundable, except for billing errors, a charge you did not authorize, a period when the Service was unavailable for most of the month, or where the law requires.
- Refunds go back to the original payment method and can take several business days to appear.
5. Price Changes
If we change a price, we will email you at least 30 days before it takes effect, and it applies from your next renewal. If you do not want the new price, cancel before it takes effect.
6. Failed Payments and Downgrades
If a payment fails, Stripe retries it and we email you. If it still fails, your account moves to the Free plan. Your Site Data is kept, but features and limits above the Free plan stop until you upgrade again. We will not delete Site Data only because you downgraded.
7. Taxes and Payment Processing
You are responsible for taxes that apply to your purchase. Where we must collect sales tax, it is shown before you pay. Payments are processed by Stripe; we never receive your full card number.
8. Changes to This Policy
We may update this policy. Each version is posted here with its effective date, and earlier versions remain available.
9. Contact
Core Rift LLC, doing business as Core Rift Gate, Virginia. Email: admin@corerift.com.